Remote Assistance for the German Equipment Manufacturer
Manufacturing is a synonym to progress, yet it still takes time and open-mindedness to start solving old-school manufacturing problems with top-notch digital solutions. Fortunately, many manufacturers take this risk and reap good fruits. Increasing productivity, reducing the time of equipment maintenance, and choosing more cost-effective solutions.
Here is our recent bright case of the digital transformation in manufacturing that helped our client to improve the key figures in productivity, efficiency, and profit. It is a European manufacturing company which produces deep drilling machines, the name of our client can’t be disclosed because of NDA. Inadequate warehousing and transportation costs for the equipment made the CIO look for alternative solutions, and that is how the company found us, Softengi. We were able to offer the solutions that could also solve another pain point of the company – lack of experienced specialists for the complex support.
We advised our client to implement a Remote Assistance – a Mixed Reality application capable of enhancing the company’s productivity in marketing & sales and operations. That is how a digital twin of this piece of equipment was created, a 100% accurate 3D replica of a deep drilling machine that can be viewed with the help of a tablet or a mixed reality glasses.
More than that, it turned out that there not enough skilled engineers and workers to operate new models of heavy machinery that is why we built a Remote Assistance on the basis of the digital twin. Long commissioning time of the new models of machinery has also become a serious problem, this problem was solved with the help of bright interactive visual annotations, real-time consultation,
All these problems were solved with the help of a hands -free mobile application for technical staff for advice and remote diagnostics. The benefits of Remote Assistance were indisputable:
Here is how the Remote Assistance for the deep drilling machine equipment looks like in reality. We tested this app connecting to one of the specialists from another continent, and it turned out that online consultation can be conducted without any delays or glitches.
Visual annotations and the possibility to see all the parts of the equipment from all sides enhance the level of comprehension of information and its retention in the future. Even for the non-technical stuff. For the technical stuff, results can be amazing.
Sustainable homes help to decrease the consumption of resources, provide tenants/landlords with safety and security, and allow them to save money. In other words, sustainable homes have positive environmental, social, and economic impacts ( planet, people, profit sustainability formula).
Softengi developed an E-Procurement system based on AI for Nectain. In order to realise business requirements more quickly and ensure system resilience, Softengi assigned a team of DevOps professionals, who significantly accelerated the delivery of software features and updates in alignment with the Customer’s business objectives.
As the world becomes more digital and the demand on efficient technological innovations is constantly rising, the public sector strives to digitize and automate its services, providing citizens with more effective and convenient ways to get needed help or complete required procedures. Softengi developed an E-Crime System on the request of the Minister of Internal Affairs of the Republic of Tajikistan. The system provides a unified procedure for receiving, recording and processing offence and crime reports.
Send your message
Call back request
Robert, US Representative, СRO
e-mail: [email protected]