A professional journey over a decade long has become an important milestone for our company’s operations in the financial sector.
In 2011, the Bank of Georgia had to address the challenge of large-scale optimization of its loan mechanisms and document management due to the rapid growth of its customer base. Softengi suggested completely redesigning the contract management system, upgrading its functionality, and making it more compatible with the Georgian language.
To live up to the constantly evolving demands of the financial industry, Softengi gradually increased the number of simultaneously processed and stored documents from several thousand to millions, while causing no heavy load for the system.
Since 2016, Softengi’s primary focus has been to modernize the data storage efficiency and adopt document management software for the RB (retail business) division.
These optimization efforts led to much faster and more quality services provided to the bank customers, as well as an advance in the business process functionality.
In the course of the project, several unique challenges were presented regarding the optimization of sophisticated workflows and addressing region-specific requirements. One significant task involved designing a modern system to improve cross-department cooperation and ensure accuracy in document preparation and review processes.
Although the team was facing occasional technical and cultural complexities, we managed to handle them in close collaboration with local experts and stakeholders. These experiences enhanced our ability to develop customized solutions for intricate problems, expanding our expertise in tackling diverse, industry-specific challenges.
Throughout the Bank of Georgia project, Softengi managed to achieve several significant results:
- Automation of Document Flow: A localized web portal based on up-to-date document management technologies was created. It optimized document handling and enabled the processing of up to 600,000 files simultaneously.
- Improvement of Business Processes: New features for document authorization and verification were implemented. They sped up and enhanced the quality of customer service significantly.
- System Scalability: Softengi’s solutions were integrated across several departments of the bank — more than 500 users. The system was optimized to process millions of documents should such a need arise in the future.
Involved in the large-scale upgrade of the bank’s processes, Softengi not only solved complex technical challenges with innovative thinking and a tailored approach but also gained valuable experience in developing solutions in the banking sector.
About the Client
The Bank of Georgia is one of the leading financial institutions in the country. It provides a comprehensive range of banking and financial services to individuals, businesses, and corporations. Known for its innovative approach, the bank has played a major role in modernizing the Georgian banking sector and supporting economic growth.
