Kindi B2B Telehealth Platform as a Service

Client: Kindi is a telehealth PaaS that allows hospitals and healthcare facilities to connect with medical specialists remotely.

Challenge: Implement structured B2B healthcare collaboration with secure medical data exchange, provider assignment, request lifecycle management, and future integration with hospital infrastructure, including DICOM- and PACS-based workflows.

Solution: A telehealth marketplace and service platform that allows healthcare organizations to create, manage, assign, and process medical service requests.

Barriers in Connecting Specialists and Medical Data

Access to specialized medical expertise outside institutions is impeded by fragmented communication, manual coordination, limited access to specialists, difficulties in securely transferring medical documents and imaging studies, and a lack of a structured process for assigning, tracking, and completing medical consultation requests.

Medical imaging workflows are another issue, as hospitals usually store CT, MRI, X-ray, and other diagnostic images within internal PACS environments protected within the hospital network. Doctors work with diagnostic images through local hospital systems and do not manually download files to their computers, which makes a simple “file upload” approach insufficient for real clinical use.

The client’s vision was to create a secure digital environment where medical organizations can request and provide remote healthcare services, including second opinions, diagnostic support, medical reporting, translation, and specialist consultations. 

B2B Telehealth Marketplace and Service Platform

Softengi’s solution for Kindi enables a hospital, clinic, or doctor to create a medical request, provide relevant case information, attach supporting documents or imaging, and route the case to an appropriate provider or specialist. Providers can review the request, accept or process the case, provide medical input, and return results through the platform.

Implementation

The Kindi platform’s architecture, authentication, hosting, and integration were designed to work as a web application and a healthcare-grade infrastructure component suitable for hospital environments operating within protected network perimeters, with strict requirements for security, access control, data privacy, audit logs, and controlled data exchange.

Another important challenge was the medical imaging workflow. Since hospitals store diagnostic images in PACS systems and use DICOM as the standard for medical imaging exchange, the platform needed a more realistic approach than basic file upload. Softengi developed a DICOM/PACS-related solution concept with a hospital-side component fostering secure and traceable transfer of imaging studies from the hospital environment to the Kindi platform.

Key Functional Areas of Kindi B2B Telehealth PaaS 

• User and role management for different types of healthcare participants, administrators, requesters, and providers.
• Medical request creation and lifecycle management.
• Provider assignment and coordination workflows.
• Secure document and medical data exchange.
• Support for DICOM/PACS-related workflows for medical imaging scenarios.
• Auditability and traceability of key user actions.
• A scalable architecture adaptable for different healthcare deployment models.
• Regulatory readiness and sustainability within real hospital infrastructure.

Project Outcomes

Softengi’s solution helps healthcare organizations access remote medical expertise, manage clinical consultation requests, and securely exchange medical data between institutions and specialists.

• Improved process transparency through request status tracking and role-based workflows.
• Reduced manual coordination between healthcare institutions and external specialists.
• A more structured management of medical consultations.
• A more realistic healthcare integration approach through DICOM/PACS-related architecture and proof-of-concept work.
• Readiness for demonstrations to potential healthcare customers and partners.
• Support for remote diagnostics, second opinions, and specialist consultations.
• A technical foundation that can be further adapted for hospital pilots, compliance requirements, and country-specific deployment models.

“Softengi has been a reliable technology partner in the development of the Kindi platform. The team demonstrated a strong understanding of healthcare workflows, security requirements, and the complexity of building a B2B telehealth solution. Their contribution helped us move from concept to a functional platform that can support real medical collaboration scenarios and future market expansion.”

– Abdu Kutub, Kindi CEO

Future Outlook

Future development may include deeper hospital integrations, advanced provider matching, expanded DICOM/PACS capabilities, certification readiness, and deployment in new markets.

Softengi’s role as a technology partner is to continue supporting the platform’s evolution from a functional product into a secure, scalable, and regulation-ready healthcare solution suitable for real clinical environments: 

• More complex healthcare workflows, including hospital integrations, remote diagnostics, second-opinion services, and specialist networks.
• Management of certification and compliance requirements for remote healthcare systems, including access control, two-factor authentication, audit trails, encrypted communication, consent management, data retention, and domestic hosting or institution-controlled deployment scenarios.