Technical Support Specialist – Microsoft Power Platform

Project Overview:

We are seeking a Technical Support Specialist to provide ongoing operational and technical support for an existing Client Feedback System built on Microsoft Power Platform.

This is a legacy, business-critical platform that is approaching its planned end of life next year. The role is focused on system stability, incident resolution, controlled maintenance, and knowledge continuity, rather than active feature development.

You will work with a mature solution used by enterprise users, ensuring reliable operation across production and test environments and minimizing risks during the final lifecycle phase.

Duration and period of work: 1 year and more (ongoing support)

This is a project delivered in a freelance cooperation model.

Key Responsibilities:

Platform & Application Support

• Provide day-to-day technical support for a Power Platform–based solution (Power Apps, Power Automate)
• Ensure stable operation across Production and Test environments
• Support existing Power Apps (Canvas Apps) and Power Automate flows without introducing high-risk changes

Incident & Issue Management

• Monitor system health, investigate alerts, and resolve incidents
• Troubleshoot failed Power Automate flows and integration issues
• Perform root cause analysis for recurring problems and document findings

Data & Integration Support

• Support Azure SQL databases used by the platform (production and test)
• Assist with data validation, corrections, and reference data updates
• Troubleshoot integrations with:
  • External data sources
  • Email services
  • Survey and reporting tools

Configuration & Change Support

• Safely manage environment variables, connection references, and configuration settings
• Support small fixes, minor enhancements, and configuration changes
• Assist with packaging and deploying updates using Power Platform solutions

User & Admin Support

• Support administrators and business users with:
  • Access issues and permissions
  • Admin functions and configuration questions
• Respond to service requests related to system usage and data

End-of-Life & Knowledge Continuity

• Maintain and update technical and support documentation
• Support knowledge transfer and transition activities as the system approaches end of life
• Help ensure continuity and risk reduction during the final lifecycle phase

Required Qualifications:

Technical Skills

• Hands-on experience with Microsoft Power Platform, including:
  • Power Apps (Canvas Apps)
  • Power Automate (multi-step, conditional flows)
• Solid understanding of Azure SQL Database
• Experience supporting production systems, not only development environments
• Familiarity with solution-based deployments and environment separation (Dev / Test / Prod)

Support & Operations Experience

• Proven experience in application or platform support roles
• Strong troubleshooting and problem-solving skills
• Experience working with incident management and operational support processes

Communication & Documentation

• Ability to read, understand, and work from existing technical documentation
• Clear communication with both technical and non-technical stakeholders
• Comfortable documenting issues, fixes, and operational procedures

Nice to Have:

• Experience with Power BI, Customer Voice, or similar survey/reporting tools
• Familiarity with email platforms such as SendGrid
• Experience supporting enterprise or global user bases
• Exposure to ITIL or ISO-aligned support practices