Technical Support Engineer

You are a great fit if you have:

• 1+ year of experience in Technical Support or a similar role (2+ years will be a plus).
• Understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, VoIP, etc.).
• Hands-on experience with networking equipment (routers, modems, switches).
• Basic knowledge of AD, VPN, Office 365.
• Confident use of Linux/Windows operating systems.
• Strong communication skills and customer-oriented mindset.
• Readiness to work in a shift schedule (including weekends).

Key responsibilities:

• Handling incoming calls.
• Providing remote IT support to end users.
• Registering, routing, and processing tickets/incidents according to SLA.
• Fulfilling tasks assigned by the supervisor.
• Working collaboratively within the team.