System/ Business Analyst

General Knowledge and Experience Requirements:

• At least 2 years of experience on IT projects in a systems/business analyst role with a focus on backend development.
• Proven experience in writing technical and project documentation, including BRD, SRS, API Specifications, and Admin Guides.
• Experience formalizing functional requirements using techniques such as functional decomposition, use cases and scenarios, user stories, and state modeling.
• Experience in UML notation for modeling functional requirements (behavioral diagrams: activity, sequence, state, use case; structural diagrams: component).
• Understanding of and experience with data protocols, particularly REST over HTTP and SMPP, including API description (must).
• Experience in managing the full requirements lifecycle: prioritization, agreement, and ongoing maintenance.

Responsibilities:

• Lead new integrations from concept through implementation (supporting tasks aligned with the current product roadmap).
• Develop technical documentation from scratch for new features and updates to existing ones.
• Maintain and update current technical documentation for products and systems.
• Support client systems in defining integration requirements for the product.
• Build a knowledge base for the product’s events library (product event model) at both system and company levels.
• Future support for the Sales Team in gathering external client requirements for product customization (the product is currently internal, with plans for a global launch).

Key Soft Skills:

• Systems thinking.
• Client-oriented approach to supporting internal client systems.
• Strong communication skills for interacting across all company levels.
• Proven multitasking skills across multiple contexts.

Experience with Tools:

• Requirements management: Confluence, Jira, GIT, CI/CD tools.
• Modeling: Enterprise Architect.
• Analysis: soapUI, Postman, IntelliJ IDEA, SQL Developer.

Will be plus:

• General UX design for Admin tools.